Frequently Asked Questions

You can request a quote by visiting our Build & Quote page and filling out the form with your requirements. Our team will respond within 1-2 business days with pricing and options. You can also contact an authorized dealer near you.

Lead times vary based on scope and the current production schedule. Most builds are in the 2-6 week range depending on features. Your quote will include an estimated delivery timeframe based on current availability.

We accept checks, wire transfers, and financing through approved lenders. A deposit is required to begin production, with the balance due before delivery. Specific payment terms are outlined in your purchase agreement.

Yes, we work with several financing partners who specialize in trailer and equipment financing. Ask about financing options when requesting your quote, and we'll connect you with a lender that fits your needs.

Yes, you can pick up your trailer at our Chino, California facility. We'll schedule a delivery appointment where you can inspect your trailer and review all systems before taking possession. We recommend allowing 1-2 hours for the pickup process.

Yes, we offer delivery throughout the continental United States. Delivery costs depend on distance and trailer type. We can provide a delivery quote along with your trailer quote. Many customers also arrange their own transport.

We provide a pre-delivery checklist that covers all systems and components. Key items include: structural welds, electrical systems, brakes, lights, coupler operation, and any custom equipment. Any concerns should be noted before signing for delivery.

Our 12-month limited warranty covers defects in materials and workmanship, including frame and structural components, manufacturer-installed equipment, electrical systems, and finish defects. Normal wear, misuse, and third-party equipment are not covered. See our full warranty terms for details.

Document the issue with photos, note your trailer's VIN and purchase date, and include proof of purchase, then email our support team (Show email). Our team reviews claims within 2 business days and will contact you with next steps. Visit our warranty page for the full process.

Many repairs can be performed by any qualified trailer service shop. For warranty work or specialized service, contact us and we'll help coordinate with a service provider in your area. We can also service trailers at our Chino facility.

Submit a request through our Parts Request page with your trailer information and the parts you need. We'll confirm availability and pricing, typically within 1-2 business days. Include photos if you're unsure which part you need.

The Manufacturer's Statement of Origin (MSO) is the document used to establish ownership of a new trailer. You'll need it to register your trailer with your state's DMV. The MSO is included with your delivery documentation. Learn more on our MSO page.

Registration requirements vary by state. Most states require registration for trailers over certain weight thresholds. Check your state's DMV requirements. We provide all necessary documentation (MSO, VIN, GVWR label) for registration.

We can issue replacement documentation. Visit our MSO / Title Documents page to submit a replacement request. A processing fee may apply for replacement MSOs. Allow 5-7 business days for processing.

Your tow vehicle must have a towing capacity that exceeds your trailer's Gross Vehicle Weight Rating (GVWR) plus cargo. We recommend at least a 20% safety margin. Consult your vehicle's owner's manual for towing capacity. We're happy to discuss tow vehicle requirements when quoting your trailer.

Yes, all Framecraft trailers are built to meet or exceed Federal Motor Vehicle Safety Standards (FMVSS) and DOT requirements. This includes proper lighting, reflectors, safety chains, and brake systems where required.

Absolutely. Our platform-based approach means we can customize dimensions, features, and equipment to match your needs. Food trailers are highly customizable with different layouts, equipment packages, and electrical configurations. Contact us to discuss your specific requirements.

Our marine trailers come in three classes based on boat size: MINI (8-14'), MID (12-20'), and MAX (18-24'). Each class is optimized for capacity, frame strength, and features appropriate for boats in that size range. All use our hot-dip galvanized platform for saltwater durability.

Our food trailers are built to meet typical health department requirements, but final approval is granted by your local health authority. Requirements vary by jurisdiction. We can build to specific requirements if you provide them, and we'll provide documentation to support your permit application.

Most food trailers are wired for 50A or 100A single-phase service. The required service depends on your equipment load. We provide a detailed electrical plan and load calculation with your build. Many locations offer suitable power; generators are also an option for off-grid operation.

Yes, you can purchase a base trailer and install your own equipment. However, we recommend having us install equipment to ensure proper integration with electrical and ventilation systems, and to maintain warranty coverage. We can also install customer-supplied equipment.