Privacy Policy

Effective Date: January 1, 2026

Framecraft Works ("we," "us," or "our") operates the framecraftworks.com website. This Privacy Policy describes how we collect, use, and share information when you visit our website or interact with us.

Information We Collect

We collect information you provide directly to us, including:

• Contact Information: Name, email address, phone number, and mailing address when you submit forms or contact us
• Trailer Information: VIN, trailer type, and purchase details when you submit warranty, parts, or service requests
• Communication Data: Messages, inquiries, and feedback you send to us
• Quote Requests: Configuration preferences and project details when requesting a quote

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• Device Information: Browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on site, and referring URLs
• IP Address: Your internet protocol address for security and analytics purposes

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and fulfill your requests
• Process warranty claims, parts orders, and service requests
• Provide quotes and communicate about potential purchases
• Send important updates about your trailer or our services
• Improve our website and customer experience
• Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share your information with:

• Authorized Dealers: When you request a quote or service through a dealer
• Service Providers: Third parties who help us operate our business (hosting, email, analytics)
• Component Manufacturers: When processing warranty claims for third-party components
• Legal Requirements: When required by law or to protect our rights

Cookies and Tracking

Our website may use cookies and similar technologies to improve your experience. You can control cookie preferences through your browser settings. We use:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications

To exercise these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: